ABOUT US

We know for a fact that for you to have ended up on our website, you are certainly looking to order one or some of our product, and with this we can assure you that you are not only ordering a superb quality product from us, it also comes with a speedy delivery and a host lot of after sale service. We are not satisfied with just selling a product to you like everyone else does, but we also would like to tutor you on how the products are made and how to differentiate one from the other. This will give you a depth knowledge into that product and also guide you in your next purchase either from us or elsewhere, but we are certain you are coming back to us because we still have a lot more goodies in the bag for you.

Yes, we do have a physical store where you can comfortably walk into to place your order. Unfortunately, for our distant customers, we are only located in Lagos for now but we are hoping the gods of commerce smile on us soon so that we can spread our tentacles beyond Lagos. In Lagos, our store is located at 

Shop 35/42D, Binukonu Shopping Plaza, Ogudu Road, Opposite First Bank, Ojota, Lagos. 
We are open Monday – Friday 9am-6:30pm
Saturday: Opening on Saturday is subject to appointment. So if you are only chanced on Saturday, you have to give us a call to schedule an appointment with us.
Hotlines: +234-8154233612, +234-08099532265.
You may give us a call for direction if you are having a hard time locating our store. 

For no reason are we ever going to share your information with a 3rd party. The first party in this transaction is WOMANDILAX, the 2nd party is YOU, the 3rd party doesn’t exist to us. For more information on this, you can refer to our privacy policy.

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PRODUCTS

For the jewelries, they will be individually put in a branded jewelry box and then wrapped in a clear packaging plastic bag before being placed and sealed in a WOMANDILAX branded duffle bag. This packaging is absolutely free of charge for every time you place an order with us.

Yes, we do give a 6 months to one year warranty depending on which product you order. This warranty covers only cleaning and polishing ONLY. After the expiration of the warranty, we can still offer you maintenance and repairs for a small fee. On every product page, you will see if a product has a warranty and the duration. Request full details of our warranty policy and we’ll have it sent to you.

We try as much as possible to only stock latest and trending designs while paying close attention to the classics. Should there be a case where by you can’t find something specific that you are looking for, no worries at all. If you don’t find a particular style or design that you desire, simply hit this contact link and send us an email along with a sample picture or description of the product you want. Once, we receive your message, we’d contact you and inform you if we can specially procure or customize if for you because we hate to see you unhappy. ????

We frequently add new designs to our inventory every two weeks are we are always scouting for the latest and trending designs to satisfy the needs of our customers. We advise that you subscribe to our newsletter so that you can get the first chance to see our newest collection as well as a free coupon to order them.

Kindly, calm down. Take a deep breath, sir. Now please, pick up your phone and call us right away and watch how fast we find a drastic solution to the matter.

Yes, we can write your name on your engagement ring, wedding ring, pendants bail and other jewelry items for a cheap fee. You will see an option on the product page where you can write the name or words or date or anything you’d like to engrave on the item. This option will only appear on products that we can engrave cos, not all products is engravable. 

We always recommend that you use our ring size guide and tricks to find out your ring size but in the event that you choose the wrong size, simply give us a call and we’d have our partner courier pick it up from you and deliver a new size. Note that the cost of pick up and delivery will be bored by you. You can bring it to our store for a free exchange. We recommend that you come to the store if you are unsure of your size. Visiting our store will allow you try out different sizes till you find one you like. Note that exchange is subject to availability so it means that if we don’t have the size you require, you will have to choose another design or wait till we have new stock, this usually takes 7-15 working days.

We recommend that you come to the store if you are unsure of your size. Coming to our store will allow you try out different sizes till you find one you like. Note that exchange is subject to availability so it means that if we don’t have the size you require, you will have to choose another design or wait till we have new stock, this usually takes 7-15 working days.

Yes, we can make your own design for you, but note that custom piece is not cheap at all. Give us a call and we’d ask you to send us a sample picture or a sketch drawing of what you want and we’d take it from there.

Most of the stones used in our products are high-quality lab simulated diamonds. We usually would specify it if the stones are real diamond along with it clarity and the diamond grade. These types of premium rings are not too hard to spot when you see them on our website because they are the very much expensive ones. Therefore, in answering the question, we do have both not real and real diamonds, it all depends on individual’s pocket and what they can afford.

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ORDERING

  1. Fast – our quick one page check-out will get you on your way faster with much less frustration
  2. Accurate Shipping Charges– shipping charges are added before checkout so you know your final total before completing your order
  3. 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
  4. Easy re-ordering – you can save your details for faster future purchases

If you have placed your order online order, you will receive an email confirmation almost immediately or within a few minutes of placing your order. Please, ensure to check your spam as it is possible for the email confirmation to have ended up there. In the event that you don’t see it in your inbox or spam box, kindly give us a call so that we can trace it at our backend.

If you need to cancel your order give us a call as soon as possible. Please keep in mind that we strive to process and ship orders the same day (if received before 2pm), and once the order has shipped you will be subject to our return policy.

For the jewelries, they will be individually put in a branded jewelry box and then wrapped in a clear packaging plastic bag before being placed and sealed in a WOMANDILAX branded duffle bag. This packaging is absolutely free of charge for every time you place an order with us.

We try as much as possible to only stock latest and trending designs while paying close attention to the classics. Should there be a case where by you can’t find something specific that you are looking for, no worries at all. If you don’t find a particular style or design that you desire, simply hit this contact link and send us an email along with a sample picture or description of the product you want. Once, we receive your message, we’d contact you and inform you if we can specially procure or customize if for you because we hate to see you unhappy. ????

Definitely! You can return or exchange your order but please we beg that you ensure that it is still valid for returns as it is prescribed in our returns and exchange policy.

 

Yes, we can write your name on your engagement ring, wedding ring, pendants bail and other jewelry items for a cheap fee. You will see an option on the product page where you can write the name or words or date or anything you’d like to engrave on the item. This option will only appear on products that we can engrave cos, not all products is engravable. 

We always recommend that you use our ring size guide and tricks to find out your ring size but in the event that you choose the wrong size, simply give us a call and we’d have our partner courier pick it up from you and deliver a new size. Note that the cost of pick up and delivery will be bored by you. You can bring it to our store for a free exchange. We recommend that you come to the store if you are unsure of your size. Visiting our store will allow you try out different sizes till you find one you like. Note that exchange is subject to availability so it means that if we don’t have the size you require, you will have to choose another design or wait till we have new stock, this usually takes 7-15 working days.

We recommend that you come to the store if you are unsure of your size. Coming to our store will allow you try out different sizes till you find one you like. Note that exchange is subject to availability so it means that if we don’t have the size you require, you will have to choose another design or wait till we have new stock, this usually takes 7-15 working days.

Yes, we can make your own design for you, but note that custom piece is not cheap at all. Give us a call and we’d ask you to send us a sample picture or a sketch drawing of what you want and we’d take it from there.

As soon as we package and send out your order, you will receive a phone call or text message from our customer representative with a reference/tracking number of your package and maybe the phone number of the delivery man if you are in Lagos. With this, you can track your package by yourself or you can give us a call for an update of your package.

Online
The best and most efficient way to order is to place your order here on our website. Ordering on the website gives builds a bridge between you and the product you are looking to ordering. It lets you have a closer look at it and read the product description. To place your order online here, simply watch this short video tutorial.

Chat
You can also order via WhatsApp, simply add us up on WhatsApp via +234-8173164100. Our customer representative will take your order from there. After we’ve taken your order, you can then proceed to make payment into our company account. These days, the majority of people use mobile banking so making a mobile transfer payment shouldn’t be difficult, or you can simply walk into any bank of your choice and make a bank transfer at the counter.

Phone Call
You can also order via phone call, simply give us a call on any or our hotlines and we’d be glad to take your order. Also, you have to proceed to make payment as soon as we take your order. Only payment validates your order so no payment, no order.

Subscribe to our email newsletter, the Womandilax Club, and we’ll keep you updated on special sales through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code. We also give out free gifts to our loyal customers but you have to sign up to our newsletter to qualify for any of this. Multiple promos and/or coupons cannot be combined.

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SHIPPING

If you need to cancel your order give us a call as soon as possible. Please keep in mind that we strive to process and ship orders the same day (if received before 2pm), and once the order has shipped you will be subject to our return policy.

We ship to everywhere in Nigeria. We also ship internationally to major countries. To find out if we ship to your country, simply shoot us an email here and we’ll respond within 24hrs or less.

For the jewelries, they will be individually put in a branded jewelry box and then wrapped in a clear packaging plastic bag before being placed and sealed in a WOMANDILAX branded duffle bag. This packaging is absolutely free of charge for every time you place an order with us.

We are so sorry to hear that your order hasn’t arrived. Please, check the tracking number you have with you again and make sure it is correct and trackable. The tracking should tell you where the current location or circumstance of your order is. If for any reason, none of this works or you are not satisfied with the current status, pls, simply give us a call on any of our hotline and we’d handle it as if our lives depend on it.

As soon as we package and send out your order, you will receive a phone call or text message from our customer representative with a reference/tracking number of your package and maybe the phone number of the delivery man if you are in Lagos. With this, you can track your package by yourself or you can give us a call for an update of your package.

Normally, all orders are shipped out same day after we receive it. Others received from 12am to 2pm are shipping out the same day while orders received after 2pm will be moved to the next day. But generally, all orders are delivered within 24-48hrs depending on your location. Lagos delivery is 24hrs for sure except if there is a natural glitch due to circumstances beyond our control. All orders should have been delivered within a maximum of 72hrs. If your order takes longer, pls contact us immediately.

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PAYMENT

The answer is an outstanding YES! First off, we do not store payment information on our website, neither do our website provider or any other affiliate. All our payments are handled by  VOGUEPAY. A highly reputable payment processors with a good track record.

Yes, you can only pay on delivery if you are in NIGERIA, but you MUST pay the shipping fee up front and pay for the goods on delivery. This means that you will pay for ONLY the shipping now, and then pay for the goods when we deliver it to you. We recommend making full payment before delivery so that you can get FREE SHIPPING, SPEED DELIVERY as well as a surprise GIFT which will be included in your order.

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